<?xml version='1.0' encoding='UTF-8'?><?xml-stylesheet href="http://www.blogger.com/styles/atom.css" type="text/css"?><feed xmlns='http://www.w3.org/2005/Atom' xmlns:openSearch='http://a9.com/-/spec/opensearchrss/1.0/' xmlns:georss='http://www.georss.org/georss' xmlns:gd='http://schemas.google.com/g/2005' xmlns:thr='http://purl.org/syndication/thread/1.0'><id>tag:blogger.com,1999:blog-8845882</id><updated>2011-04-21T22:22:30.001+01:00</updated><title type='text'>BOSM Chapter 16 - eManaging Sports Customers</title><subtitle type='html'>by Alan Tapp. Supporting The Business of Sport Management [BOSM], edited by John Beech and Simon Chadwick, © 2004, Pearson Education. Content of this site is the responsibility of the editors, NOT Pearson Education or the author.

This blog is regularly updated, so please revisit often for the latest developments in Sport Management.

In a small number of cases, links lead to websites that require registration. We only post stories that are on sites that make no charge for registration.</subtitle><link rel='http://schemas.google.com/g/2005#feed' type='application/atom+xml' href='http://bosm16.blogspot.com/feeds/posts/default'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/8845882/posts/default?max-results=100'/><link rel='alternate' type='text/html' href='http://bosm16.blogspot.com/'/><link rel='hub' href='http://pubsubhubbub.appspot.com/'/><author><name>John Beech and Simon Chadwick</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='16' height='16' src='http://img2.blogblog.com/img/b16-rounded.gif'/></author><generator version='7.00' uri='http://www.blogger.com'>Blogger</generator><openSearch:totalResults>10</openSearch:totalResults><openSearch:startIndex>1</openSearch:startIndex><openSearch:itemsPerPage>100</openSearch:itemsPerPage><entry><id>tag:blogger.com,1999:blog-8845882.post-112846117811842562</id><published>2005-10-04T22:25:00.000+01:00</published><updated>2005-10-04T22:26:18.123+01:00</updated><title type='text'>October 2005</title><content type='html'>Last updated 04 October 2005&lt;br&gt;&lt;br /&gt;&lt;li&gt;JJB Sports opens &lt;a href="http://www.nma.co.uk/Document.aspx?did=2d0adb8b-7ab1-4e8e-9fd5-29066bb5b06b"&gt;first&lt;/a&gt; online store.&lt;/li&gt;&lt;br&gt;&lt;div class="blogger-post-footer"&gt;&lt;img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/8845882-112846117811842562?l=bosm16.blogspot.com' alt='' /&gt;&lt;/div&gt;</content><link rel='replies' type='application/atom+xml' href='http://bosm16.blogspot.com/feeds/112846117811842562/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=8845882&amp;postID=112846117811842562' title='2 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/8845882/posts/default/112846117811842562'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/8845882/posts/default/112846117811842562'/><link rel='alternate' type='text/html' href='http://bosm16.blogspot.com/2005/10/october-2005.html' title='October 2005&lt;br&gt;'/><author><name>John Beech and Simon Chadwick</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='16' height='16' src='http://img2.blogblog.com/img/b16-rounded.gif'/></author><thr:total>2</thr:total></entry><entry><id>tag:blogger.com,1999:blog-8845882.post-112491786596657544</id><published>2005-08-24T22:10:00.000+01:00</published><updated>2005-10-04T22:26:50.796+01:00</updated><title type='text'>August 2005</title><content type='html'>&lt;li&gt;Ticketsolutions.com to &lt;a href="http://206.190.35.122/s/prweb/20050831/bs_prweb/prweb278923"&gt;promote&lt;/a&gt; access to NFL games.&lt;br /&gt;&lt;/li&gt;&lt;br&gt;&lt;li&gt;Bayern &lt;a href="http://www.expatica.com/source/site_article.asp?subchannel_id=52&amp;story_id=22703&amp;name=Bayern+Munich+launches+club+website+in+Chinese"&gt;launches&lt;/a&gt; Chinese website.&lt;br /&gt;&lt;/li&gt;&lt;br&gt;&lt;li&gt;PokerStars.com &lt;a href="http://www.sportbusiness.com/news/index?region=global&amp;news_item_id=158133"&gt;partners&lt;/a&gt; with football websites.&lt;/li&gt;&lt;br&gt;&lt;div class="blogger-post-footer"&gt;&lt;img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/8845882-112491786596657544?l=bosm16.blogspot.com' alt='' /&gt;&lt;/div&gt;</content><link rel='replies' type='application/atom+xml' href='http://bosm16.blogspot.com/feeds/112491786596657544/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=8845882&amp;postID=112491786596657544' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/8845882/posts/default/112491786596657544'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/8845882/posts/default/112491786596657544'/><link rel='alternate' type='text/html' href='http://bosm16.blogspot.com/2005/08/august-2005.html' title='August 2005&lt;br&gt;'/><author><name>John Beech and Simon Chadwick</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='16' height='16' src='http://img2.blogblog.com/img/b16-rounded.gif'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-8845882.post-111781627986995132</id><published>2005-06-03T17:30:00.000+01:00</published><updated>2005-08-24T22:11:38.126+01:00</updated><title type='text'>June 2005</title><content type='html'>&lt;li&gt;Ultimate Fan Rewards Programme seeks to &lt;a href="http://sport.guardian.co.uk/breakingnews/feedstory/0,14604,-5078152,00.html"&gt;build&lt;/a&gt; loyalty in sport.&lt;br /&gt;&lt;/li&gt;&lt;br&gt;&lt;li&gt;Lawn Tennis Association &lt;a href="http://www.stockhouse.com/news/news.asp?tick=SEBL&amp;newsid=2808507"&gt;adopts&lt;/a&gt; CRM strategy ahead of Wimbledon.&lt;br /&gt;&lt;/li&gt;&lt;br&gt;&lt;li&gt;MK Dons and Tickets.com &lt;a href="http://www.sportbusiness.com/news/index?region=global&amp;news_item_id=157738"&gt;sign&lt;/a&gt; deal.&lt;br /&gt;&lt;/li&gt;&lt;br&gt;&lt;li&gt;Nike &lt;a href="http://www.latimes.com/business/printedition/la-fi-nike30may30,1,4917813.story?coll=la-headlines-pe-business&amp;ctrack=1&amp;cset=true"&gt;launches&lt;/a&gt; retail customisation site.&lt;/li&gt;&lt;br&gt;&lt;div class="blogger-post-footer"&gt;&lt;img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/8845882-111781627986995132?l=bosm16.blogspot.com' alt='' /&gt;&lt;/div&gt;</content><link rel='replies' type='application/atom+xml' href='http://bosm16.blogspot.com/feeds/111781627986995132/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=8845882&amp;postID=111781627986995132' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/8845882/posts/default/111781627986995132'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/8845882/posts/default/111781627986995132'/><link rel='alternate' type='text/html' href='http://bosm16.blogspot.com/2005/06/june-2005.html' title='June 2005&lt;br&gt;'/><author><name>John Beech and Simon Chadwick</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='16' height='16' src='http://img2.blogblog.com/img/b16-rounded.gif'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-8845882.post-111092870667754192</id><published>2005-03-15T23:17:00.000Z</published><updated>2005-10-04T22:36:47.686+01:00</updated><title type='text'>Mar05</title><content type='html'>&lt;li&gt;Legislators may &lt;a href="http://www.theoaklandpress.com/stories/032805/nat_20050328034.shtml"&gt;prohibit&lt;/a&gt; live hunting via internet.&lt;br /&gt;&lt;/li&gt;&lt;br&gt;&lt;li&gt;4thegame.com &lt;a href="http://www.sportbusiness.com/news/index?region=global&amp;news_item_id=157041"&gt;launches&lt;/a&gt; new web site service.&lt;/li&gt;&lt;br&gt;&lt;div class="blogger-post-footer"&gt;&lt;img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/8845882-111092870667754192?l=bosm16.blogspot.com' alt='' /&gt;&lt;/div&gt;</content><link rel='replies' type='application/atom+xml' href='http://bosm16.blogspot.com/feeds/111092870667754192/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=8845882&amp;postID=111092870667754192' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/8845882/posts/default/111092870667754192'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/8845882/posts/default/111092870667754192'/><link rel='alternate' type='text/html' href='http://bosm16.blogspot.com/2005/03/mar05.html' title='Mar05'/><author><name>John Beech and Simon Chadwick</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='16' height='16' src='http://img2.blogblog.com/img/b16-rounded.gif'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-8845882.post-110773058461490752</id><published>2005-02-06T22:54:00.000Z</published><updated>2005-08-24T22:15:56.583+01:00</updated><title type='text'>Feb05</title><content type='html'>&lt;li&gt;Marketers hope that Super Bowl &lt;a href="http://www.sportsbusinessnews.com/index.asp?story_id=44397"&gt;stimulates&lt;/a&gt; online activity.&lt;br /&gt;&lt;/li&gt;&lt;br&gt;&lt;li&gt;Berlusconi employs &lt;a href="http://www.thebusinessonline.com/modules/news/view.php?id=32532"&gt;smartcard&lt;/a&gt; technology in Italian football deal.&lt;/li&gt;&lt;br&gt;&lt;div class="blogger-post-footer"&gt;&lt;img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/8845882-110773058461490752?l=bosm16.blogspot.com' alt='' /&gt;&lt;/div&gt;</content><link rel='replies' type='application/atom+xml' href='http://bosm16.blogspot.com/feeds/110773058461490752/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=8845882&amp;postID=110773058461490752' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/8845882/posts/default/110773058461490752'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/8845882/posts/default/110773058461490752'/><link rel='alternate' type='text/html' href='http://bosm16.blogspot.com/2005/02/feb05.html' title='Feb05'/><author><name>John Beech and Simon Chadwick</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='16' height='16' src='http://img2.blogblog.com/img/b16-rounded.gif'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-8845882.post-110552284707732636</id><published>2005-01-12T09:39:00.000Z</published><updated>2005-08-24T22:16:20.510+01:00</updated><title type='text'>Jan05</title><content type='html'>&lt;li&gt;Who are the fans and how do they spend their money? New study &lt;a href="http://news.bbc.co.uk/sport1/hi/funny_old_game/4188913.stm"&gt;reveals&lt;/a&gt; the details.&lt;br /&gt;&lt;/li&gt;&lt;br&gt;&lt;li&gt;World Cup 2006 &lt;a href="http://www.sportsbusinessnews.com/index.asp?story_id=43618"&gt;tickets&lt;/a&gt; to go on sale.&lt;br /&gt;&lt;/li&gt;&lt;br&gt;&lt;li&gt;NFL games on &lt;a href="http://www.boston.com/business/technology/articles/2005/01/18/nfl_game_broadcasts_coming_to_ipods/"&gt;iPod&lt;/a&gt; to start soon.&lt;br /&gt;&lt;/li&gt;&lt;br&gt;&lt;li&gt;Inter Milan's website &lt;a href="http://www.sportandtechnology.com/features.php?pageId=0228"&gt;profiled&lt;/a&gt;.&lt;br /&gt;&lt;/li&gt;&lt;br&gt;&lt;li&gt;Football’s &lt;a href="http://news.ft.com/cms/s/43211ed4-60d6-11d9-af5a-00000e2511c8.html"&gt;push&lt;/a&gt; to bring in new overseas fans.&lt;/li&gt;&lt;br&gt;&lt;div class="blogger-post-footer"&gt;&lt;img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/8845882-110552284707732636?l=bosm16.blogspot.com' alt='' /&gt;&lt;/div&gt;</content><link rel='replies' type='application/atom+xml' href='http://bosm16.blogspot.com/feeds/110552284707732636/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=8845882&amp;postID=110552284707732636' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/8845882/posts/default/110552284707732636'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/8845882/posts/default/110552284707732636'/><link rel='alternate' type='text/html' href='http://bosm16.blogspot.com/2005/01/jan05.html' title='Jan05'/><author><name>John Beech and Simon Chadwick</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='16' height='16' src='http://img2.blogblog.com/img/b16-rounded.gif'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-8845882.post-110263177990088173</id><published>2004-12-09T22:35:00.000Z</published><updated>2005-08-24T22:16:55.090+01:00</updated><title type='text'>Dec04</title><content type='html'>&lt;li&gt;Love your club, hate your rivals - a test of &lt;a href="http://www.timesonline.co.uk/article/0,,277-1395118,00.html"&gt;fan loyalty&lt;/a&gt;?&lt;/li&gt;&lt;br&gt;&lt;div class="blogger-post-footer"&gt;&lt;img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/8845882-110263177990088173?l=bosm16.blogspot.com' alt='' /&gt;&lt;/div&gt;</content><link rel='replies' type='application/atom+xml' href='http://bosm16.blogspot.com/feeds/110263177990088173/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=8845882&amp;postID=110263177990088173' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/8845882/posts/default/110263177990088173'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/8845882/posts/default/110263177990088173'/><link rel='alternate' type='text/html' href='http://bosm16.blogspot.com/2004/12/dec04.html' title='Dec04'/><author><name>John Beech and Simon Chadwick</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='16' height='16' src='http://img2.blogblog.com/img/b16-rounded.gif'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-8845882.post-109930750430907300</id><published>2004-11-01T11:10:00.000Z</published><updated>2005-08-24T22:17:13.956+01:00</updated><title type='text'>Nov04</title><content type='html'>&lt;li&gt;For a new angle on selling tickets to sports events over the internet, see the &lt;a href="http://www.ticketaid.co.uk/"&gt;TicketAid&lt;/a&gt; website.&lt;br /&gt;&lt;/li&gt;&lt;br&gt;&lt;li&gt;Sport-e.com in agreement with 4thegame.com to provide &lt;a href="http://www.netimperative.com/news/2004/11/4/Sport_footy_fans"&gt;e-commerce facility&lt;/a&gt;.&lt;br /&gt;&lt;/li&gt;&lt;br&gt;&lt;li&gt;Tickets.com and West Bromwich Albion agree &lt;a href="http://www.newsjunkie.co.uk/newspage.asp?x222774193"&gt;ticketing deal&lt;/a&gt;.&lt;br /&gt;&lt;/li&gt;&lt;br&gt;&lt;div class="blogger-post-footer"&gt;&lt;img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/8845882-109930750430907300?l=bosm16.blogspot.com' alt='' /&gt;&lt;/div&gt;</content><link rel='replies' type='application/atom+xml' href='http://bosm16.blogspot.com/feeds/109930750430907300/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=8845882&amp;postID=109930750430907300' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/8845882/posts/default/109930750430907300'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/8845882/posts/default/109930750430907300'/><link rel='alternate' type='text/html' href='http://bosm16.blogspot.com/2004/11/nov04.html' title='Nov04'/><author><name>John Beech and Simon Chadwick</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='16' height='16' src='http://img2.blogblog.com/img/b16-rounded.gif'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-8845882.post-109923854783910342</id><published>2004-10-01T16:01:00.000+01:00</published><updated>2005-08-24T22:17:40.103+01:00</updated><title type='text'>Oct04</title><content type='html'>&lt;li&gt;Nike enters the world of &lt;a href="http://www.dmnews.com/cgi-bin/artprevbot.cgi?article_id=30891"&gt;direct mailing&lt;/a&gt; for the first time.&lt;br /&gt;&lt;/li&gt;&lt;br&gt;&lt;li&gt;Read a short &lt;a href="http://www.juretic.com/internet_marketing/internet_marketing_case_studies/snc.asp"&gt;case study&lt;/a&gt; on the emarketing of sports nutrition products.&lt;br /&gt;&lt;/li&gt;&lt;br&gt;&lt;li&gt;An early &lt;a href="http://www.angelfire.com/va/websports/"&gt;paper&lt;/a&gt; on Sports Marketing on the Internet.&lt;br /&gt;&lt;/li&gt;&lt;br&gt;&lt;li&gt;Check out the &lt;a href="http://www.totalsportsonline.com/index.html"&gt;Total Sports Online ASA&lt;/a&gt; website.&lt;/li&gt;&lt;br&gt;&lt;div class="blogger-post-footer"&gt;&lt;img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/8845882-109923854783910342?l=bosm16.blogspot.com' alt='' /&gt;&lt;/div&gt;</content><link rel='replies' type='application/atom+xml' href='http://bosm16.blogspot.com/feeds/109923854783910342/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=8845882&amp;postID=109923854783910342' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/8845882/posts/default/109923854783910342'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/8845882/posts/default/109923854783910342'/><link rel='alternate' type='text/html' href='http://bosm16.blogspot.com/2004/10/oct04.html' title='Oct04'/><author><name>John Beech and Simon Chadwick</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='16' height='16' src='http://img2.blogblog.com/img/b16-rounded.gif'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-8845882.post-109923848269399372</id><published>2004-09-01T16:00:00.000+01:00</published><updated>2005-08-24T22:18:00.850+01:00</updated><title type='text'>Sep04</title><content type='html'>&lt;li&gt;How FIFA had to fight for &lt;a href="http://news.bbc.co.uk/sport1/hi/football/871599.stm"&gt;World Cup domain name&lt;/a&gt;.&lt;/li&gt;&lt;br&gt;&lt;div class="blogger-post-footer"&gt;&lt;img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/8845882-109923848269399372?l=bosm16.blogspot.com' alt='' /&gt;&lt;/div&gt;</content><link rel='replies' type='application/atom+xml' href='http://bosm16.blogspot.com/feeds/109923848269399372/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=8845882&amp;postID=109923848269399372' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/8845882/posts/default/109923848269399372'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/8845882/posts/default/109923848269399372'/><link rel='alternate' type='text/html' href='http://bosm16.blogspot.com/2004/09/sep04.html' title='Sep04'/><author><name>John Beech and Simon Chadwick</name><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='16' height='16' src='http://img2.blogblog.com/img/b16-rounded.gif'/></author><thr:total>0</thr:total></entry></feed>
